Northwell Policy Agent AI
AI-powered healthcare policy analysis system using Microsoft Copilot Studio to process thousands of Northwell Health policies, enabling intelligent policy search, interpretation, and guidance through conversational AI agents.
Enterprise Design Context
This Northwell Health project reflects design decisions made in collaboration with business stakeholders and follows established enterprise guidelines. While some design choices may not align with modern UI/UX best practices, they were implemented to meet specific business requirements, regulatory compliance needs, and organizational constraints within the healthcare environment.
Challenge
Healthcare professionals at Northwell Health struggled to navigate thousands of complex healthcare policies, spending excessive time searching for specific policy information and often receiving inconsistent interpretations of policy guidelines.
Solution
Developed an AI-powered policy assistant using Microsoft Copilot Studio that processes and analyzes thousands of healthcare policies, enabling natural language queries and providing accurate, contextual policy guidance through conversational AI.
Key Features
Technologies & Tools
Technical Implementation
Built using Microsoft Copilot Studio for conversational AI capabilities, integrated with Azure AI Services for document processing and natural language understanding. The system processes policy documents using advanced NLP techniques, creates searchable knowledge bases, and provides contextual responses through intelligent agent interactions.
Key Results
Impact & Outcomes
Transformed policy management from a manual, time-intensive process into an intelligent, accessible system that enables healthcare professionals to quickly find accurate policy information, leading to improved compliance, faster decision-making, and reduced operational overhead.
Project Gallery
Click on any image to view full-size preview with navigation
